A message to our customers and friends
As COVID-19 affects many in our communities, we want to assure you that we are closely monitoring conditions and doing our part to help slow the spread, including educating our team on best practices.
We encourage you to connect with us online at bearcatproducts.com.
ECHO Bear Cat®’s customer service team is still here and ready to assist you with any questions or product needs at 1-888-625-4520. To ensure accurate and quality parts, contact your certified local ECHO Bear Cat dealer for any of your equipment or parts needs. We encourage you to contact your local dealer in advance to a visit to their location as each individual dealer is required to comply with their community guidelines for managing COVID-19.
As an equipment manufacturer, ECHO Bear Cat sources materials from all over the world. Due to the current global situation, these parts and materials may be susceptible to a delay, potentially affecting the timeliness of our own production schedules. At this time, we are doing everything we can to manage our components and will continue to do our best at meeting the deadlines and delivery date needs of our customers.
While we are also proactively taking measures to maintain our healthy workforce, we are aware of the potential impact of a shortage of associates due to COVID-19. We are following all local, state, and federal guidelines and anticipate the possibility of operating with a limited team. We will continue to operate to the best of our abilities as we are able. If you are considering service on your equipment or foresee any part needs, now is the time to act to help minimize the potential for any supply interruptions or reduction in our workforce.
We appreciate your continued loyalty and patience during this unprecedented time and encourage you to follow the CDC'S recommended preventive actions to help avoid the spread of COVID-19, including properly washing your hands and staying home when ill.
We wish you and your family good health this season. Please do not hesitate to contact the ECHO Bear Cat team if we can be of any assistance for your outdoor power equipment needs.
Daniel J. Birrenkott
President, Crary Industries, Inc.
ECHO Bear Cat